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Because of the nature of the Internet, online ordering your purchase from us acknowledges that you have read and agree to these terms and conditions.

Order & Payment

  • Our website is the fastest and most convenient secure method for placing an order with us.
  • All orders are shipped as soon as possible, excluding national holidays.
  • Order confirmations are sent via e-mail.
  • You cannot cancel your order once it has been processed.

Shipping & Handling

  • Delivery of itesms generally takes 5 days to 10 days once the items are shippened from us (According to Japan Post, it takes 5 days to the UAE, and 7 days to KSA).
  • We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, AYA cannot be held responsible for conditions beyond our control or any force majeure events such as severe weather, service interruptions, war, etc.
  • Orders shipped to countries outside the Japan may be subject to import taxes, customs duties and fees levied by the destination country which are recipient's responsibility. AYA has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; contact your local customs office for further information.
  • The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
  • All packages are fully insured and shipped via Japan Post.
  • We will update your order with the tracking information.
  • Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately.

Return & Exchange

  • All our products are handmade in a special way according to information received by the customer, and therefore we always stick closely to the information requested in the order. For this reason, WE USUALLY DO NOT ACCEPT ANY CHANGES OR REFUND to be custom orders. However we offer customers the option to cancel your order at any time without cost if the cancellation is communicated before the order has been processed.
  • Exceptionally, we will proceed to exchange or return on all orders that do not match your request, provided that prior review of the order, which proved to be due to a clear error on our part. In this case, shipping costs arising from the exchange or refund will be paid by us entirety.
  • The customer shall have a period of 48 hours from receipt of order if the order does not match your request. The client must communicate within the stipulated time and for any lawful means, either by mail or phone +818020345082 his desire to exercise the right to return product.


  • All items sold by us are created to meet the highest industry standards. All prices and specifications are subject to change without notice.
  • Any discrepancy, including wrong items or missing items, should be reported to us within 48 hours.
  • If we discover an item listed improperly on the site, we reserve the right to make the correction and notify you before the order is processed.
  • If an item is offered at an incorrect price, we will contact the customer to offer the opportunity to cancel the order or maintain the order with the adjusted price equal to our cost in an effort to make the best of the unfortunate situation.


Please contact us for more information. We invite our customers and shoppers to communicate with us in the event of a mistake or error on the website.